KIM NGUYEN & SOZAN K. MALETDA, INSTITUTE OF INFORMATION TECHNOLOGY , NANYANG TECHNOLOGICAL UNIVERSITY, SINGAPORE. Strategic Planning and Its Effect on Public Service Quality. Technology Journal of Management , Accounting and Economics, [S. l.], v. 14, n. 1, 2026. Disponível em: https://www.publishpk.net/index.php/techonlogy/article/view/496. Acesso em: 16 apr. 2026.